Thursday, February 28, 2008

No coffee for 3.5hrs


Yesterday, Starbucks closed all its 7100 company-operated outlets across the US for 3.5hrs to retrain its 135K employees on the proper method of handling breverage tasks. A business analysts said it made sense to address training issues in one mass session because its shares are 50% lower since late 2006.

WHAT CRAP!!

Firstly, employees come and go. Training should be a continuous process. All employees should take the training seriously.
Secondly, just because the share price fell by 50% so we should have a mass training to clear all errors and discrepancy is similar to saying that we should cut cost and improve business efficiency after the share price performed poorly.

Personally, i will look at companies differently if they can
--- train its employees properly
--- cut cost when it should
--- look for ways to improve business efficiency
on a daily basis!!!!


Quote of the day:
Whenever you find yourself on the side of the majority, its time to pause and reflect (M-Twain)

1 comment:

returntomean said...

"Whenever I read about some company undertaking a cost-cutting program, I know it's not a company that really knows what costs are about. The really good manager does not wake up in the morning and say 'This is the day I'm going to cut costs,' any more than he wakes up and decides to practice breathing." -Buffett